I come for the third time to try to contact you, I have a superlight katana and there was a problem with its scroll, as reported in previous emails, I did not buy the mouse directly in your store, but it is written on your website that the mice are guaranteed 1 year by the manufacturer, and you are the only manufacturers so any ninjutsu mouse must have left your stock at some point, I already said that I would send a photo of the box with the information for you to consult but I was completely ignored, they just said no they could change the mouse and that's it, very rude...
They didn't even try to solve my problem.
ps: support claimed that because I didn't buy the mouse from you, I can't use the warranty, and this is not written anywhere, neither on your website, nor on the box, you have to comply with the warranty because you are the manufacturer of mouse.
ps2: it doesn't make any sense not to comply with the guarantee of my mouse, because you are the only manufacturers so my mouse had to leave your stock at some point, just consult the codes that are in the mouse box.
If the mouse wheel encoder wasn't poor quality this would be the best mouse on the market. The encoder on the mouse wheel failed once and they sent me a replacement, no questions asked. Great, right? Well sure enough, within two months the mouse wheel encoder failed again, when you scroll up or down too fast the mouse actually scrolls in the opposite direction, not exactly great if your zoom is bound to scroll wheel. Super disappointed because it's otherwise the best mouse I've ever bought but I can't use it because the mouse wheel doesn't work.
Katana Superlight Wireless Professional Gaming Mouse
In my Opinion one of the best Wireless Mouses on the market but the magnetic charging connection is detached from the cable. This is very annoying..
Mousefeet, weight, coating, sensor, sensor position, qc, charging method etc etc are all close to perfection. Falls short greatly on the sides. Rather than narrowing towards the base the sides widen, making it unnatural to grip.